Outbound Calls

outbound call center services

Number Selection

Contact centers need phone numbers to function. To enable the utilization of our outbound services, we offer Number Selection.

  • Custom Caller ID/Pilot Number

A Pilot Number gives you the choice of a custom caller ID for your virtual number. Dedicate one caller ID to each segment and the agents who have been aligned with the campaign. Use this feature to your advantage when running multiple campaigns with different categories of the target group.

outbound number selection
outbound dialer

Dialer

Reaching out to their target audience effectively is very important for any organization. Office 24/7’s Dialer algorithm and logic enable companies to reach this audience quickly and economically making it possible for them to grow their customer base.

  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer

Data Management

  • Campaign & List management
  • Data Upload Normal and File Import (.csv/xls/xlsx formats)
  • NDNC filter
  • Schedule announcement for greetings/wishes
outbound data management
outbound agent cti

Agent CTI

  • Agent module
  • CTI Screen pop up
  • Agent Scripts
  • CRM Integrations
  • Contact Database or Customer Data Management
  • Call Recording
  • Virtual phone
  • Work from home

Post Call Survey

  • Feedback IVRS
  • Voicemail Integration
  • SMS with shorturl
  • SMS with missed call numbers
post call survay outbound post call survay
outbound reports and analytics

Reports & Analytics

  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
  • Custom Reports