We provide a number to our clients for Cloud and On premise Solutions.
Office 24/7 includes both, a direct or single level Integrated Voice Response System or IVRS and a multi-level system. You may choose to opt for the one that suits your requirements. The IVRS offers the following features.
When the contact center receives calls, a set protocol of routing the calls makes it easy to manage and optimally respond to each call. Calls can be routed based on the following aspects:
When agents receive calls there is a volume of information that agents need to rely upon in order to serve the caller appropriately.
Post call surveys help gauge the callers’ satisfaction with the resolution provided, the manner they were dealt with, and their expectations.
Reports and analysis helps managers keep track of their campaign.